![]() ![]() We look forward to welcoming you back to our hotel in the future. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the guided docent tour through our museum galleries. It’s a good reminder that if you’re not able to respond to all of your positive reviews, you should select the reviews that really stand out. Here’s an example of a response to a glowing review that highlighted some of the unique aspects of the hotel. You should allocate more time responding to the negative and mixed reviews as they have more points that you should address publicly. Responding to all positive reviews may come across disingenuous and repetitive. It’s not just that managers lack the time to respond to all positive hotel reviews, either. Our recommendations for responding to hotel reviews include that you respond to 50% of the 5-star reviews and 4-stars reviews within a 2-day period. Know which reviews you need to respond to Give your staff the appreciation that they deserve in front of their peers - you may make their day. And make sure to mention this during an internal meeting as well. If a guest highlighted a delicious dinner at your hotel restaurant, be sure to mention your restaurant in the response. So, when guests include something specific in their reviews, it also gives you the opportunity to shine a spotlight on your team members both in the response and during internal meetings. You already know that nothing is possible without your staff. And it gives future guests something special to look into when they’re doing their own research. This way, you’re also helping to turn the enthusiastic guest into a loyal promoter. Highlight some of the positive commentsĭid the guest’s positive hotel review mention anything specific about their stay? Whether it was the delicious meal they had at your hotel restaurant or the stunning view from their room, the guest likely highlighted something in particular.Ĭonsider this your chance to highlight some of those positive comments. So, be sure to address them by their name and express genuine gratitude in your response. This guest took the time to write a glowing review for your property. Now that you’re caught up on some overarching tips for responding to guest reviews, it’s time to focus specifically on replying to positive hotel reviews. Make sure to personalize every responseĤ best practices on how to respond to positive reviews.Respond to negative feedback within 24 hours.Responses should come from the general manager or management team.General tips for responding to reviews (not just positive hotel reviews)īefore we dive into the best practices for responding to positive reviews, let’s quickly go over the general response tips: ![]()
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